Frequently Asked Questions

Do you ship worldwide?

Yes, we ship anime merchandise, figures, Japanese collectibles, and gaming products worldwide.

Do you offer free shipping?

Yes, we offer free shipping within Germany for orders over €60.

Do you offer express shipping?

Yes, express shipping is possible depending on the order and destination country. Please contact us in advance for this.

Is local pickup available?

Yes, local pickup in Nuremberg is possible by arrangement.

Do you sell original anime merchandise?

Yes, we place great importance on authentic and officially licensed anime merchandise as well as original products from Japan.

Do you sell new or second-hand items?

We offer both new goods and carefully selected second-hand items in very good condition. All products are checked before shipping.

What anime products do you sell?

We offer over 6000 anime products from more than 100 categories, including figures, acrylic keychains, plush toys, gashapons, gaming merchandise, and Japan exclusives.

What anime series and franchises do you have in stock?

Our assortment includes merchandise from many well-known anime and gaming series such as One Piece, Naruto, Dragon Ball, Jujutsu Kaisen, Demon Slayer, Pokémon, Genshin Impact, and many more.

How often do new products arrive in the shop?

We regularly expand our assortment with new anime products, figures, Japan imports, and limited collectibles.

Do you sell exclusive Japan items?

Yes, we regularly source Japan exclusives, limited anime products, Ichiban Kuji items, pop-up store merchandise, and event products from Japan.

What is your Japan Proxy Shopping Service?

With our Japan Proxy Shopping Service, we help customers worldwide purchase and import products directly from Japan.

Can you purchase products directly from Japan?

Yes. You can send us product images, names, or requests, and we will check availability and prices in Japan.

Can you search for rare anime products?

Yes, we are happy to help with the search for rare or limited anime merchandise from Japan.

Do you also buy products from Japanese anime stores and pop-up shops?

Yes, we regularly visit Japanese anime stores, official shops, pop-up stores, and events, and purchase products directly there.

Do you import anime figures from Japan?

Yes, we import anime figures, prize figures, scale figures, and original Japanese collectibles directly from Japan.

Are your anime figures officially licensed?

We strive to offer as many officially licensed anime figures and authentic products from well-known Japanese manufacturers as possible.

Which manufacturers and brands do you carry?

We offer products from well-known Japanese manufacturers such as Banpresto, Sega, Taito, Furyu, Bandai Spirits, Good Smile Company, and other brands.

Do you sell fake or bootleg merchandise?

No, we focus on authentic anime merchandise and officially licensed products.

Do you offer Anime Mystery Boxes?

Yes, we offer Anime Mystery Boxes with merchandise, snacks, figures, and Japan exclusives.

Do you offer bulk orders or wholesale?

Yes, please contact us directly for larger orders or dealer inquiries.

Are there discount codes or promotions?

Yes, we regularly share discounts, promotions, and giveaways on Instagram.

How can I contact customer service?

You can reach us at any time via:

• Instagram: @otakuheaven.store
• WhatsApp
• Contact form on our website

What are the shipping costs?

Shipping within Germany starts from €2.90. International shipping costs depend on the destination country and package weight.

Can multiple Japan orders be combined?

Yes, multiple orders can be shipped together upon request to save on shipping costs.

What happens if a Japan item is not available?

If a desired item is not available, we will of course refund any amounts already paid.

How long does an import from Japan take?

Delivery time depends on availability and purchase in Japan. After the goods arrive in Germany, shipping will be as quick as possible.

Do you have a physical store?

Currently, we mainly sell online as well as occasionally through pop-up stores and convention appearances.