Frequently Asked Questions

Do you ship internationally?

Yes, we offer worldwide shipping for anime merchandise, Japanese collectibles, gaming merchandise and Japan-exclusive products.

Do you offer free shipping?

Yes, we offer free shipping on German orders over 60 €.

Do you offer express shipping?

Yes, express shipping may be possible depending on the order and destination. Please contact us before ordering.

Do you offer local pickup?

Yes, local pickup in Nürnberg, Germany is possible by arrangement.

Do you sell authentic anime merchandise?

Yes, we focus on authentic and officially licensed anime merchandise and Japanese products whenever possible.

Are your products new or second hand?

We offer both new and carefully selected second hand anime merchandise in very good condition. Product conditions are checked before shipping.

What kind of anime products do you sell?

We offer over 6000 anime products across more than 100 categories including anime figures, acrylic keychains, plushies, gachapons, gaming merchandise, trading goods and Japan-exclusive collectibles.

What anime series and franchises do you carry?

We offer merchandise from many popular anime and gaming franchises including One Piece, Naruto, Dragon Ball, Jujutsu Kaisen, Demon Slayer, Pokémon, Genshin Impact and more.

How often do you add new products?

We regularly add new anime merchandise, figures, Japanese imports and limited collectibles to our store.

Do you sell Japan-exclusive merchandise?

Yes, we regularly source Japan-exclusive products, limited anime merchandise, Ichiban Kuji items, pop-up store goods and event-exclusive collectibles.

What is your Japan Proxy Shopping Service?

Our Japan Proxy Shopping Service helps customers worldwide buy products directly from Japan including anime merchandise, figures, gaming merchandise, snacks, skincare and collectibles.

Can you buy products directly from Japan for customers?

Yes. Customers can send us product photos, names or requests and we will check availability and pricing in Japan.

Can you help find rare anime merchandise?

Yes, we can help search for rare, limited or hard-to-find anime merchandise depending on availability in Japan.

Do you buy products from Japanese anime stores and pop-up shops?

Yes, we regularly visit Japanese anime stores, official shops, pop-up stores and events to source products directly from Japan.

Can you import anime figures from Japan?

Yes, we import anime figures, prize figures, scale figures and authentic Japanese collectibles directly from Japan.

Are your anime figures officially licensed?

We aim to offer officially licensed anime figures and authentic products from trusted Japanese manufacturers whenever possible.

What anime brands and manufacturers do you carry?

We source products from brands such as Banpresto, Sega, Taito, Furyu, Bandai Spirits, Good Smile Company, Kotobukiya and more.

Do you sell bootleg or fake anime merchandise?

No, we focus on authentic anime merchandise and officially licensed products whenever possible.

Do you offer anime mystery boxes?

Yes, we offer anime mystery boxes with merchandise, snacks, figures and Japan-exclusive surprises.

Do you offer wholesale or bulk orders?

Yes, please contact us directly for bulk orders, reseller inquiries or wholesale requests.

Do you have active discount codes or promotions?

Yes, we regularly share discounts, promotions and giveaways on our Instagram page.

How can I contact customer service?

You can contact us anytime via:

• 
  Instagram: @otakuheaven.store
  
• 
  WhatsApp
  
• 
  Contact form on our website
  

How much does shipping cost?

Shipping within Germany starts at 2,90 €. International shipping costs depend on destination and package size.

Can multiple Japan orders be combined?

Yes, multiple orders can be combined into one shipment to help reduce shipping costs.

What happens if a requested Japan item is unavailable?

If a requested item cannot be purchased, any already paid amount will be refunded.

How long does Japan import shipping take?

Shipping times depend on product availability and the purchasing process in Japan. Orders are shipped after arrival and inspection in Germany.

Do you have physical retail stores?

Currently we mainly operate online and through occasional pop-up events and convention appearances.